There is no ECU information data. Please contact the AS center. > Q&A

I just updated my EK1Pro and I tried to write a tune onto my car, this is the message I get after choosing the tune to write on the EK1Pro. "There is no ECU information data. Please contact the AS center". I purchased this EK1Pro from SXTH as it came out. I had been using it for over 3 years without any issues until now. How can I get the device to work again?
Thank you!